Competitor Detective

Web Harvesting & Computer Services

IT Support _Remote Access
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Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both  in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, time scales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

Fees 

Our fees are always competitive for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and time scales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

Payment

We aim to be as flexible as possible in the way that our services our charged. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms on contracts are generally net monthly in arrears.

Intellectual property and moral rights

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

Quality assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

Free Weekly Survey subscription:

All information provided in the Free Subscription of the Weekly Survey is subject to our clause on Intellectual property and moral rights as mentioned elsewhere in the Terms of Trading. It may not be published, copied, edited or attributed to without the permission of the author – Competitor Detective. The information is delivered in good faith and all reasonable steps are taken to ensure the accuracy of the data provided therein. Competitor Detective cannot be held responsible for any liability resulting from use of this information. The subscriber may unsubscribe at any time using the appropriate form or in writing. Competitor Detective reserves the right to cancel any Free subscription without notice. Competitor Detective may withdraw this service at any time without any liability whatsoever.

TWITTER

All “Tweets” on http://twitter.com/ are subject to our clause on Intellectual property and moral rights as mentioned elsewhere in the Terms of Trading. It may not be published, copied, edited or attributed to without the permission of the author – Competitor Detective. The information is delivered in good faith and all reasonable steps are taken to ensure the accuracy of the data provided therein. Competitor Detective cannot be held responsible for any liability resulting from use of this information. Competitor Detective may withdraw this service at any time without any liability whatsoever.

General Terms

We tailor our services to each customer's individual requirements and provide individual quotations for each assignment.

Term Contracts and Service Level Agreements are tailored for each individual client.
Contract Invoices are raised for payment within 30 days all other invoices are payable on completion.
Expenses are charged at cost
Mileage is charged at the prevailing AMAP rate

TERMS OF TRADING